Support

We're here to help with orders, membership, and your account.

Hours: Weekdays 8:00am–4:00pm · Weekends 11:00am–4:00pm (SGT)

Store: Blk 1 Jalan Bukit Merah, #01-4532, S150001

We aim to respond within 1–2 business days.

Common questions

How do I place an order?

Open the Cupo app, choose your drinks, and pick up now or schedule a time. Pay with PayNow and we'll notify you when it's ready.

How does cashback work?

Members earn 5% cashback on every cup automatically. Your balance is shown in the app and can be redeemed on future orders.

I need a refund.

For issues with an order, contact us at the email above with your order number and we'll help.

Manage or delete your account

You can update your details or turn off marketing notifications anytime in the app under Account.

To delete your account and personal data, open the app and go to Account → Delete account, or submit a request here: https://cupocoffeesg.com/delete-account. See our Privacy Policy for how we handle your data.